Terms & Conditions

Use of Website

By accessing and using the Territory Instruments website, you agree to comply with all applicable laws and these Terms & Conditions. You may not use this site for any unlawful purpose or in a way that could harm, disable, or impair the site or interfere with any other party's use.

Data We Collect

We collect personal information you provide, including your contact number, email address, and company name, when you fill out forms or contact us through the website.

How We Use Your Data

Your information is used to respond to your inquiries, process orders, provide services, and improve our offerings. We may also use your contact details to send important updates or information related to your interactions with Territory Instruments. We do not sell or share your personal data with third parties except as required by law or to fulfill your requests.

User Responsibilities

You are responsible for ensuring that any information you provide is accurate and up-to-date. You must not attempt to gain unauthorized access to any part of the website or its systems.

Limitation of Liability

Territory Instruments is not liable for any damages arising from your use of this website or reliance on its content. All information is provided "as is" without warranties of any kind. We do our best to keep the site accurate and secure, but cannot guarantee uninterrupted or error-free operation.

Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

Contact Us

For questions about these terms or your privacy, please contact us at info@territoryinstruments.com.

Return Policy

At Territory Instruments, we strive to ensure your satisfaction with every purchase. Please review our return policy below for details on returning defective items.

Returns for Defective Items

We accept returns for defective items within 30 days of delivery. To be eligible for a return, the item must be faulty, unused (except to identify the defect), and in its original packaging. Upon approval, we will provide a refund for the defective item’s purchase price (excluding shipping costs).

No Exchanges

We do not offer exchanges for any items at this time. If you receive a defective item, you may request a return for a refund as outlined above.

Return Procedure

Send an email to info@territoryinstruments.com with the following details:
- Description of the fault
- Item’s serial number
- Order number and proof of purchase
Our team will review your claim and respond within 3-5 business days with return authorization and instructions.
Once approved, ship the item back to us using the provided instructions. Customers are responsible for return shipping costs unless otherwise specified.
Upon receiving and inspecting the returned item, we will process your refund within 7-10 business days.

Non-Returnable Items

We cannot accept returns for non-defective items, items damaged due to misuse, or items missing serial numbers or original packaging.

Contact Us

For questions about our return policy or to start a return, please contact us at info@territoryinstruments.com.